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Customer Feedback and Reviews

Every day our customers and website visitors tell us how easy they found the website to use, how quickly their voucher arrived, how helpful we were when things didn't go quite to plan and how amazingly sexy we sound on the phone (thanks Mum).

Some of your comments can even be shown to the public, so that's exactly what we've decided to do..........and we want more of you to tell us about your ExperienceMad experience.

Just fill in the form below. If your comments or suggestions are printable we'll feature them on the website. If you want to tell us about your great day, or even send us pictures of the day and we'll share them with everyone else.

Feedback Form

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Here's what a few of our customers had to say:-

Bought the voucher for my husband - excellent! Very good service and excellent experience at Elsecar Heritage Railway. Daughter and family travelled from London to see the train-driving and we were all made very welcome. Everybody was very hospitable and my husband thoroughly enjoyed the whole morning. Thank you.
Mrs J Green
Steam Train Driving Experience at Elsecar Heritage Railway

Most helpful!
judith boothroyd
Off Roading

I spoke to Christina Green on the telephone, and she booked the trip. She was very helpful and charming.
Ruth Holland
Trip to Lords Cricket Ground

Super quick delivery!
Emma
Rally driving silver

Dealt with Dee she was fantastic and really helped me, excellent customer service was very professional and conscientious.
Julie spriggs
Subaru experience

I asked for an open voucher for my Son's 40th Birthday!! I was delighted to be able to go through all the Driving experiences......there are so many to choose from. Am hoping my Son will choose one of these. Thank you so much for your speed in dealing with my request.
Esther Breeze
Open voucher ....for Driving Experience?

very straight forward ,no problems
peter edwards
5 supercar blast

Great offers & varied locations to choose from.
Nicola Jones
Passenger ride in the Radical

Easy to use the site, package arrived next day
Sara
Flying experience

Used the website and phoned you and the service was excellent. Christina explained everything in detail, got me what I needed very easily and painless. Thank you for all your help.
Juliette Mansfield
Harness Zorbing for One

Christina was very helpful with all the details.
Rodd
Helicopter Ride

Simple to use, clear information. Good offers available at many locations.
Charlotte Christine Phillips
Triple flying lesson

I purchased this gift for some friends it was their Ruby WA they thought it was lovely.
Mrs Elizabeth J Stevens
Afternoon Tea

Great!
Susan Conquer
Flying lesson

Site really easy to use, great to see reviews and be able make comparisons between packages. Would use again.
Karen Thompson
Rally driving

My day at Chobham on 29th April was an excellent experience. I enjoyed driving the 5 different cars, just wished it could have lasted longer. You certainly appreciate the performace and handling charcteristics of the various cars, making for a thoroughly enjoyable time.
Douglas Brown
Extreme Supercar

Just to say that Christina Green was exceptional in her friendly and informative, cheerful customer service skills. I originally went with another Co and glad that I made the switch to your Co which was by far the best on efficiency and services. Well done! Jane Denton
Miss Jane Denton
Extended Aston Martin at Silverstone

I found many experiences that suit all people and at different costs. There are experiences that other companies do not offer and also cheaper than some competitors which is excellent.
Mrs S Roberts
HGV & Driving Experience

Received email reply to a query within the hour, excellent ease of use and purchase and the best price given.
Karen Foster
60 min Tiger Moth Dambuster Flight

Very good site, fast and efficient.
Fiona Roberts
Tiger Moth flight

Great service, boxed voucher and packaging. Many Thanks. Would recommend to everyone thinking of using this site.
Andy Holmes
Afternoon Tea for 2

Like that you use plain envelopes, many a surprise spoilt because theatres etc put their name on them.
Christine Gwynne
Off Road

Very easy to use site, both for choice and payment. Looking forward to the day!
Keeley Coyle
Tank Paintballing

The possibility of online vouchers was a massive help and the site was so easy to use, thanks!
Brett Amer


Easy to comprehend site. Terms & Conditions clear & concise - yes I did read them!
Maxine Eades
Tank Paintball Experience

Not only was the web site easy to use when I asked a question I recieved a prompt and helpful response. Thank you
Roger Potts
Dam Busters experience

Hope the experience lives up to the website and cant wait to see my step Son's face!!
Lisa Clarridge
Junior Ferrari Day

Pack arrived in the post super fast, and a nice presentation box. Thank you!
Tim
Gourmet Getaway for 2

So easy to use the site ....great ideas, has locations within easy travelling distance from our family (a bonus) ....living in France it meant we could buy something really different and special as a surprise!
susan snow
Zorbing for two in Nottingham

Good experience so far!! Just hope the experience itself is as easy!!
Vicki Foden
Extended Flyboarding Experience

One thing I was anxious about was if the packaging was plain so it was a relief to see that it was. It may be a good idea to add that it will be plain packing in the section were it tells you about the voucher etc. Otherwise, excellent, easy to use and easy to order.

ExperienceMad Response
We've updated the voucher information section to say it is sent in plain packaging, as suggested. Thanks for your feedback, it's most appreciated.

Sharon Brenton
15 min Helicopter Ride

Great site, really easy to navigate. Clear menus and explanations. Booking system is smooth and was drama free.
Lee Weatherley
Junior Supercar Driving Thrill and Passenger Ride

Ordered and delivered within 2 days. Absolutely fantastic!
Susan Grose
Flying lesson and Helicopter lesson

Easy order, and a brilliant gift!! 5/5!
STEPHANIE SHARP
American Monster Truck Experience

Quick and easy, thank you.
Teresa Clarke
Segway Rally for Two

So much to choose from. My son was pleased with what I had chosen for his 21st Birthday. If he had not liked it then he had the option of swapping it. Excellent service would use this site again.
NICKY ADAMS
HOVERCRAFT

WOW ! So impressed with ease of booking, politeness and friendliness of your customer service agent (Michelle), and incredibly quick delivery of gift pack that I have ordered another experience from you. Best prices too, compared with other sites :) Buy from this site with confidence !!
MRS PENELOPE ROBINSON
4x4 Taster Experience (Kent)

I use Experience Mad quite often for different gift ideas rather than the usual flowers/cards etc, and they always go down a hit. LOVE IT!
Mishi
Various

I contacted 'Experience Mad' with an issue regarding the purchase I had made. The customer service I received was first class....no quibbles, no argument, just very helpful service that speaks volumes for the attitude of the staff towards it's customers. The next time I wish to purchase something similar, Experience Mad will definitely be my first choice. Job well done guys....
Nick
Helicopter Lesson

Brilliant service! Asked a question and my query was answered within half an hour giving me peace of mind, thank you for making a 21st birthday present perfect! Fantastic website and customer service!!
Nicola
Off Road Experience

Massive choice of gifts and experience days, love your website!
Claire Wedgwood
Ferrari and Lamborghini Driving Experience

Easy to use and great competitive prices. Will definitely use it again!
Justyna Trzecinska
Harness Sphereing for two

This was the most exciting thing I have ever done. I can't thank my daughter enough for purchasing this for me. I would certainly recommend this to anyone.
Margaret Pepper
Microlight Flight

Amazing service, ordered on Wednesday night and my package was here Friday morning - really impressed. I expected nothing less than a shabby voucher you get from high street stores and I was amazed by what I received, a lovely box which presented the voucher in a classy style! Will definitely recommend these services to my friends and family in the future.
Rebecca Powell
Supercar Driving Thrill

Have purchased 2 other experiences. I always return to the Experience Mad site first to check out the offers and experiences. I always end up with the perfect day.
Derek Eels
Luxury Pamper Day for 2 at Bannatyne's Club

Very clear and easy to use website. The booking form was also very straight forward and thankfully there was only 1 page of terms and conditions.
Denise Connelly
Falconry Day

I wanted something special for my sons 18th Birthday, as a new driver and totally crazy about Top Gear, this was the perfect gift and a unique experience that he will never forget on his special birthday.
Katrina Conway
Wacky Racers Experience

IT WAS GREAT GREAT GREAT. From eats to service to library environment. Liken to being served in your own stately home for a few hours. Wonderful.
Esther Marshall
Afternoon Tea for Two at Dalhousie Castle

Excellent flight. Easy booking. Great pilot who explained everything in detail before and during flight. Going for an hours flight later this year. Birthday present from wife.
Ian Keay
Microlight Flight 30 min

Purchase was fairly priced and delivery was super fast!
John Davidson
Harness Zorbing For Two Special Offer

I have recently bought a voucher for my mother as a birthday gift. I was so unsure what to buy for her but thought of an experience gift. I did a google search, found your website and booked. It was so easy to do, very little fuss and I did think that as I was booking so late I would be late giving the gift to my Mum on her birthday. How wrong I was. It was on my hall mat in less than 2 days! Thank you for an easy to understand website, easy booking process and quick delivery service. I'm hoping that my Mum has an excellent day too!
Lynne Lake
Birds of Prey Cheshire

AMAZING from booking the gift for my husband to going on the driving weekend. My husband loved it so much I would recommend it to anyone. The staff were fantastic and the cars WOW!
Sarah Sharp
Fantastic Four Driving Thrill

Finding the ideal experience was really simple on this website and Michelle demonstrated superb customer service when answering my queries. She clearly went out of her way to ensure the experience could be redeemed on a date and location that suits my travel plans. I would highly recommend (and have already done so) this website to anyone looking for a great experience with great service!
Gareth Burden
Supercar Driving Extravaganza

Just a short note to say a big thank you, my husband finally used his Aston Martin driving voucher yesterday over at the Chobham track in Surrey and he had a fantastic time. The event was very well run and the staff were extremely polite and efficient, so thanks again.
Deborah Taylor-Rainger
Aston Martin DB9/Vantage Thrill

The experience was amazing. I bought this for my Dad for his 61st. After 5 minutes transit each way out of the harbour the experience was about 30 minutes of extremely fast and thrilling RIB riding, weaving around ferries, yachts and other powerboats and launching off of large wakes. Much faster and way more fun than I thought - already planning the next visit to Gunwharf to do this again! Excellent experience.
Dominic Neil
40 Minute Forts Blast RIB Experience

We bought this for two very dear lady friends of ours, Olive and Joyce. It was to celebrate Olive's 80th Birthday but we couldn't send her on her own so also treated Joyce (who is 69) to a ride too. Olive rode a motorbike in her younger years. They phoned at 10.30pm having just returned home to say what a wonderful time they had. The two bikers were smashing guys, made them feel really welcome and they felt totally safe throughout (this was especially important for Joyce who is terrified of bikes). They had a wonderful ride and especially enjoyed the stop off at the cafe in Richmond Park to chat to the guys. To quote Olive "I'll remember the day for the rest of my life" (lets hope she has many years left to do that!). Thanks from us for giving these wonderful friends of ours such a fantastic time.
Richard Dunkley
Harley Davidson Tour

Very fast and efficient service. Only took 2 days. Brilliant, many thanks.
Neil Pittock
Theatre and meal.

Stephanie, you are a shining ambassador for your company, so if I need to book anything else or anyone asks me, I will recommend you and your company....I am a stickler for customer service (Mary Portas is my hero!) and you have certainly gone the extra mile to help, which rarely happens.
Ann Currier
Single Seater at Silverstone

I would like to commend Stephanie Key for her excellent customer service. Despite being turned down for an extension of time by the experience provider she persevered on my behalf and won through where I had failed. Well done Stephanie!
John Seekings
Half Day Sailing Experience

I would just like to thank your company for supplying a "wimbledon tour package" voucher within 24hrs of sending you the details from Australia. It was a present for my brother in the UK for a 50th birthday the voucher arrived in the post at his Dorset home within a day of ordering the voucher. I am pleased both with the service and the speed and efficiency of your products I will recommend your company in the future and hope to use you for future gifts.
Jeff Wright
Wimbledon Tour Package

It is indeed a rarity to do business with a company that deals with every situation nicely. My experience from my contact on the phone was both very courteous and professional and shall have no hesitation in recommending you to others.
Mike Blackburn
Songmaker 1 Hour Pop Taster Experience

Just wanted to feedback on the awesome time me and my friends had in Wales on the coasteering trip. It was the best holiday I have ever been on and was great to meet the other adventurous groups there. The atmosphere at the lodge is amazing and the staff are so friendly and helpful.
Ricky Matharu
Coasteering in Wales

Ordered on 26th October and I received on 29th October. Nice gift box and also message typed onto ticket for me. Very impressed with speed in which I received the ticket and the presentation box. I will definitely recommend you to other people. Thankyou very much.
MRS DAWN WHITEHEAD
GOLF DAY AT LUTON HOO

I ordered my experience voucher as a gift for my hubby. I am very pleased with the service and speed of delivery as the voucher arrived the day after order, on standard delivery. Very pleased, will definitely use again and will recommend the website to friends and family. Now just can't wait to see his face when I give him his pressie. Thank you very much for a great service.
Natasha Thirkettle
Ultimate Aston Martin Experience

I purchased this gift as a 50th birthday present for my husband. It is a surprise so I organised it through my workplace. I chose the package I wanted and it arrived 2 days later in a lovely presentation box. Thanks for the great service!
Janine Smith
Aston Martin Thrill

Only this week sent off for tickets and they came through so quick. I did a download of a quick certificate so the twin boys had something for their birthday. Well the delivery was so quick, a lovely presentation box arrived the day before the big day. When I went on the phone before making a booking the young lady in the office was so helpful, she answered all my questions. Big, big thank you. All we have to do is book the occasion. Top marks MAD people!
Robert Harvey
Lamborghini and Ferrari

Very pleased with the value for money, presentation of the ticket and the information given, would definitely recommend and maybe even use again. Thanks.
Rebecca Harman
Lamborghini at Silverstone

I ordered the wrong experience the first time and the customer service could not have been any better in helping me exchange it in plenty time. Delivery of the vouchers were very quick and service amazing. Excellent service throughout.
Margaret MacLaren
Quad Bikes

Our 15 year old daughter has just been microlighting at Caunton, Newark. She landed with a huge grin on her face and had really enjoyed the experience. As parents, we were completely confident that the instructor was competent and that she would be safe with him. He also gave her lots of info on what they were flying over. She now wants to do it again!
Jane Noble
Microlighting

Great experience, only five of us in the plane including the pilot and co-pilot. Great views of all the London landmarks.
Edward King
Flight over London

Bought this as a gift for christmas..! Rapid response...delivered within 2 days...cant get fairer than that.
Lee Jordan
Cruise and London Eye

It was a fantastic day and everything was great from start to finish! Booking was easy and the web site was great! Thanks to all!
Liz pearson
Pro Rally Driving

I had a few problems with my booking that got quite complicated. I dealt with a lady called Kerry Cable and I must say I haven't had such good customer service in a long time. She was very fast to reply to my queries, understanding, apologetic and dealt with the problems quickly and efficiently. You have a great employee there who I'm sure does wonders for your reputation whenever she deals with your customers! Thanks Kerry!
Becki Hunt
Snowboarding

Super fast delivery, I was really impressed. I was also impressed with the gift voucher and presentation box this was very nice. 10 out of 10 for everything, I definately recommend Experience Mad!!
Hannah Preston
Audi R8 and Lamborghini Day

Very fast delivery, good communication and the presentation of the experience described exactly how it appears when received. Recommended to anyone as a great and efficient group/website.
Laura Kenny
Bungee Jump

Was impressed with the speed the voucher arrived - because as always left till last minute! The option of the emergency voucher was very useful although not needed because it arrived so quickly. The 'presentation box' was great to hand over as the present. Thank you!
Karen Jennings
Extreme Stock Car Racing

The voucher arrived this morning and I must say that I was impressed with the presentation of it and gift box it arrived in. Many thanks!
Clare Harker
Makeover Photoshoot for Two

Received voucher today and it was only despatched yesterday! Thanks.
Stephen Scholes
Rally Silver Experience

Brilliant website! Was recommended to me by a work colleague....absolutely fantastic customer service also.
Lucy Furminer


Amazingly efficient and speedy service. Only 36 hours from ordering to receiving voucher. Will certainly be using you again.
Mrs. Gillian Peer


I recently had some trouble where my order was confirmed twice, so I rang the customer help desk where a lady named Michelle was extremely helpful and sorted out the problem immediately meaning I did not get charged for both. I was very pleased with this service and will definitely recommend the website to friends.
Sherri Bayley


This is the first time I have used your site and I am delighted by the speed and easy ordering system...The delivery service was so fast and I am over the moon with the presentation...I am sure these gifts will be well appreciated by there recipients... I am extremely confident with my choice.... well done to all your team......I will be recommending your site to any-one that will listen Best wishes...R. Burgoyne
Rosemary Burgoyne
Stanford Bridge and Spa Day

Gave it to my father for his 50th bday and he can't wait to go. Thank you very much for the speed in which you sent out a replacement voucher after the first one went missing in the post. We did however receive the original one in the end and have posted it back to you. I look forward to trying all the other experiences you have to offer!!! Thank you.
Saskja Cook
Full Monty Tank Day

Fantastic site ...
Sandy Whelan


What do you buy a man that has everything? I went on to your web site and it had loads of great ideas. I booked my husband on to a tank driving experience day near Winchester. The day was brillant, the staff were really friendly, well organised, extremely professional. As a spectator I wasnt expecting the warm welcome at all, in fact I was going to go shopping in the town (being a shopaholic that I am). But didnt have time, I took lots of pictures of Peter and the people driving tanks, Quad bike racing, eating home made cakes and listening to the comentating. Later I was pursuaded to have a ride on one of the adapted tanks so I too could experience what it felt like. Such good fun. The day went too quickly. The staff were really helpful about where to eat and stay locally - we had a fantastic weekend thanks to the team and I have recommended you to many friends in the same boat as me. My husband received a steam train day from his parents now and we are looking forward to booking that up soon too. Thank you for making our weekend so special. Regards. Rose Hiles
Rose Hiles
The Tank Driving Experience

All your gifts are great ideas, and I was very pleased with the service I got!
Natasha Fear
Fab Bungee Jump

Excellent prompt service in receiving both of these experiences.
Wendy Rainer
Tall Ships Sailing & Steam Train Journey for 2

What can I say but a very big thank you to your and your team. You have a team of people who are professional, kind and easy going. You made us all feel very welcome and made it relaxing and fun. The BMW team thought the day was great and it was a different event to the norm. This made it special for 3M as we'd achieved something that our competitors haven't. You brought us all close and kept the day interesting. Loved the variation themes. We loved all the events and lunch was first class. My boss is already thinking what we can do for next year! I loved how you ordered the good weather for us, I must remember to send you a cheque !
Jason Stephens (National Bodyshop Group Manager, 3M UK PLC Automotive Aftermarkets)
Corporate Team Building Day - Norfolk

This is a great site, i wish i had come across it sooner!
Tanita


I have just returned from the air park at Wycombe and have had a brilliant time, I can't say how much fun it was. The staff were professional and knowledgeable and showed both myself and my family the best of care. It is to your credit that such a well run business has your support. May I once again thank you for the chance of this experience.
James McGrath
The Ultimate-Fly A Helicopter & A Plane

We bought my 15 year old son the first drive experience for his birthday. He had a great day and his instructor Dave was very friendly and had a great sense of humour which made the boys in his group at ease. As we watched it made us smile as the 3 boys had big grins on their faces!! My only very small complaint is that we left Oxford at 6.30am and we were looking forward to breakfast but nothing was open at Rockingham racing circuit. But that never stopped a great day - THANKYOU
Karen Loveridge
First Drive experience

Just letting you know our make-over visit to New Kid in London was amazing - what a fantastic day - never to be forgotten. We were treated like royalty. Everyone looked a million dollars. Cheers for all your help in making this day possible x
Caroline Sant
Professional Haircut & Colour Makeover

Just returned from Bournemouth having had a fantastic time. I bought the gift for my wife as a birthday present and we were really impressed with the experience..it actually turned out to be much longer than we expected and in a 747! The trainer was really friendly..my 8 year old daughter came along too and enjoyed being a passenger. She was waiting for mummy to crash it...but she did like the freaky weather scenario and the engine failure! The whole experience from ordering to fruition was faultless and I would thoroughly recommend your company. I am sure we will be back to try something else in the future. Thanks again for a really great time!!!
Andrew Peryer
Flight Simulator 30mins