Terms and Conditions
We pride ourselves on providing the highest possible levels of customer service.
Consequently problems are rare but we ask you to read this page carefully before
purchasing an activity pack. ExperienceMad.co.uk act as disclosed agents. These
terms and conditions form the basis of the contract between the voucher supplier
and you, the purchaser.
Definitions
From this point forward "We", "Our" or "Us" means
the voucher supplier.
Brochure and Website description
and photography
We have tried hard to ensure that descriptions and illustrations used
in this brochure and on our website are accurate, however, photographs are intended
to give a general idea of the activity described, and do not form part of any
contract.
Insurance
Where applicable, the price of the voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your voucher and is not available for experiences that take place abroad. Full details of insurance cover are included in your infopack.
Voucher validity
Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of your experience, as this may be shorter than the voucher validity. You will find the expiry date printed on the voucher. You must book and complete your experience prior to the expiry date. If you are unable to redeem your voucher within the validity period, the voucher can be extended for a period of up to six months. A voucher can only be extended once and must be done while the voucher is valid. Extended vouchers cannot be refunded. A £15 administration fee is payable if you choose to extend your validity. If our website price has increased, you will also be required to pay the difference.
Exchanges
You may exchange the activity pack for one of the other activities in
our brochure or from our website. A supplement will be payable if the chosen
activity costs more than the original activity, but if your chosen activity
is cheaper, we will hold the difference as a credit against another voucher.
Should you exchange your voucher, both credit and exchanged voucher hold the
original expiry date. Please note you will not be able to exchange your voucher once a date has been booked with a supplier.
Refunds
If you are not satisfied with your voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your voucher. Refunds will be paid back onto the credit/debit card used to place the original order, or by cheque. No interest will be paid on the amount to be refunded. Refunds can not be issued once a date has been booked with a supplier.
Suppliers
Experiences are provided by suppliers who are neither employed by, nor acting as our agents. Although we have visited many of the suppliers, we are unable to examine all the equipment or facilities of every single supplier, nor are we able to vet every single one of their employees. Consequently, we cannot accept liability for any act or omission or negligence of a supplier, nor any other liability arising out of the provision of the experiences to you. We do not accept liability for damage to property or consequential loss or injury of any kind, except where death or injury is caused by the negligence of us or our servants or agents. In no circumstances shall our total liability for any claim exceed the price of the voucher or product supplied. Experiences are provided by the supplier subject to the supplier’s own terms and conditions, a copy of which will be made available to you on request.
You may be required to send your voucher to the chosen supplier to confirm your booking in advance: if so we recommend you keep a record of your voucher number and use registered post, as your voucher is a valuable document.
Customers should also note that your voucher must be presented on the day, in order to participate in the experience. If lost, we regret that vouchers cannot be replaced. You may also be required to pay a deposit to a supplier to confirm your booking in advance. This deposit will be credited back upon completion of your experience.
Age, size and health restrictions
For safety reasons, some experiences have certain size, age and health restrictions. Unless otherwise stated the minimum age for any experience is 14. You are required to notify us and/or the Supplier of any relevant medical condition. Our Customer Contact Centre/or the supplier can advise of any restrictions at the time of purchase and/or booking.
Activity timings
These are given as a guide only, and you may be required to wait between
different elements of the activity alongside other participants.
If we cancel or change your activity
If we cancel your activity, we will tell you as soon as possible, and
do our very best to offer an alternative date or location. If specific celebrities
or vehicles are featured but are not available on the day for reasons beyond
our control, we will try to find the best possible replacement. If this is not
possible, we reserve the right to cancel your activity at short notice and re-book
you. We reserve the right to reschedule the timings or location of any activity
owing to unavailability of the activity, insufficient numbers making the activity
unavailable, and other factors beyond our control.
We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your voucher in full. If you wish to exchange for an alternative activity of a higher value, you will be expected to pay the difference in price. We also reserve the right to make minor changes to your activity. Examples of minor changes include car specification, or order of activities on a particular day.
If you need to cancel or change your
activity booking.
If we cancel your experience, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your experience at short notice and re-book you. We reserve the right to reschedule the timings or location of any experience owing to unavailability of the experience, insufficient numbers making the experience unavailable, and other factors beyond our control.
We reserve the right to discontinue an experience, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative experience of the same value, however, if not we will refund your voucher in full. If you wish to exchange for an alternative experience of a higher value, you will be expected to pay the difference in price.
We also reserve the right to make minor changes to your experience. Examples of minor changes include car specification, or order of experiences on a particular day.
You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space and avoid supplier cancellation charges, but if we are unable to do so, you may lose your booking. Supplier cancellation policies vary. You will be advised by us if you can rebook through the cancellation cover.
If you need to cancel your experience because of accidental injury/illness to yourself, or a death in your immediate family you should contact us as it may be possible to re-arrange your experience on presentation of a medical or death certificate.
Weather
Experiences may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your event is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. We are unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an experience, which is cancelled for any reason.
In case of problems
In case of a problem, please speak to the supplier on the day, so they
have the opportunity to resolve any problems there and then. Any other complaints
should be addressed to our customer service department, who will take up the
problem with the supplier on your behalf.
Prices
We reserve the right to change prices without notice, provided we inform you before the order has been dispatched and payment has been taken. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.
Contracts (Rights of Third Parties) Act 1999
A person who is not named on the face of the experience voucher or experience purchase letter has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms and conditions of booking.
These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and us agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.
The Activity Superstore Ltd, Crown Chambers, 34 – 36 High Street, Saffron Walden, Essex CB10 1EP. Registered no 3319862.