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Existing Customers
If you have a query regarding your
order please contact us as follows:-
-
(remember to quote your Order Number to assist us in identifying
your order).
-
Call 0870 7607432 and select the Customer
Services option.
Our offices are open Monday to Friday, 9:30 to 5:30, except
Bank Holidays. If we are unable to take your call please leave
a message and we'll get back to you as soon as we can.
Problems Ordering Online & Telephone
Orders
We encourage customers to use our secure
online ordering system which is a simple two stage process involving
1) entry of your details, and 2) payment.
Technical issues are thankfully very rare, but if you are one
of the few unlucky customers who experience a problem placing an
order online or prefer to order by phone then please see the contact
instructions above for Existing Customers. A member of our Customer
Services team will be happy to help you complete your order.
Activity Enquiries
For more information about a particular activity please complete
the Enquiry Form below and a member of our Customer Services team will get back to you. Alternatively, call the Customer Services line on 0870 7607432.
We aim to respond to all activity enquiries within 1 working day.
Redeem an Open Gift Voucher
Open Vouchers (reference starts with
MADOPEN) can be redeemed online by entering your Open Voucher
number in the box at the foot of the activity information page for
your chosen experience and then following the instructions.
Alternatively,
. Please state your full voucher reference, your chosen activity,
your name, telephone number and the address for delivery. We will
contact you for any additional payment due, if appropriate. Or call
Customer Services on 0870 7607432.
Customer Feedback and Reviews
Without your feedback we don't know how we're doing. What do you think of the website, if you went on an activity how did your day go? (Note, we don't monitor feedback on a daily basis so please don't use this facility for urgent matters, thank you). Visit
our Feedback page for details.
Marketing, Advertising and Charities
To contact a member of our Marketing
team
with details of your offer or request. We regret that we are unable
to respond to everyone due to the vast number of enquiries of this
nature we receive every day. Please do not call our telephone support
line - our staff have been instructed to refer all telephone enquiries
of this nature to our email address.
Press and Media
If you require a high resolution image
for use in an article
with details of your requirements. All we ask in return is that
you tell your readers to visit www.experiencemad.co.uk for more
details of any experiences you feature and provide us with a copy
of the article for approval prior to publication.
Suppliers
If you would like to become an ExperienceMad
supplier,
with details of your services.
Postal Address:
ExperienceMad.co.uk,
Grand Adventures Ltd,
ICS House,
Hall Road,
Heybridge,
Maldon ,
Essex, CM9 4LA
Reg Co Num: 3612516
VAT Reg No: 810 0925 71
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