Existing Customers
If you have a query regarding your order please contact us as follows:-

1. (remember to quote your Order Number to assist us in identifying your order).

2. Call 0844 8040 432 and select the Customer Services option.
   Our offices are open Monday to Friday, 9:30 to 5:30, except Bank Holidays. If we are unable to take your call please leave a message and we'll get back to you as soon as we can.

Problems Ordering Online & Telephone Orders
We encourage customers to use our secure online ordering system which is a simple two stage process involving 1) entry of your details, and 2) payment.
Technical issues are thankfully very rare, but if you are one of the few unlucky customers who experience a problem placing an order online or prefer to order by phone then please see the contact instructions above for Existing Customers. A member of our Customer Services team will be happy to help you complete your order.

Activity Enquiries
For more information about a particular activity please complete the Enquiry Form below and a member of our Customer Services team will get back to you. Alternatively, call the Customer Services line on 0844 8040 432.

*Your Name:
*Telephone Number(s):
*Email:
*Activity Name:
*Nature of Enquiry: (Please note, we advise planning 4-6 weeks ahead if you require a specific date. With the exception of many of our flying experiences, dates can only be booked by customers in possession of a voucher. Vouchers are valid for up to 10 months.) Brochure Requests - click here
* Please enter the Security Code shown below:

We aim to respond to all activity enquiries within 1 working day.

Print a Receipt
If you need a VAT receipt for your order, please go to our Online Receipts page, enter your order number and print the page that appears.

Redeem an Open Gift Voucher
Open Vouchers (reference starts with MADOPEN) can be redeemed online by entering your Open Voucher number in the box at the foot of the activity information page for your chosen experience and then following the instructions.

Alternatively, . Please state your full voucher reference, your chosen activity, your name, telephone number and the address for delivery. We will contact you for any additional payment due, if appropriate. Or call Customer Services on 0844 8040 432.

Customer Feedback and Reviews
Without your feedback we don't know how we're doing. What do you think of the website, if you went on an activity how did your day go? (Note, we don't monitor feedback on a daily basis so please don't use this facility for urgent matters, thank you). Visit our Feedback page for details.

Marketing, Advertising and Charities
To contact a member of our Marketing team with details of your offer or request. We regret that we are unable to respond to everyone due to the vast number of enquiries of this nature we receive every day. Please do not call our telephone support line - our staff have been instructed to refer all telephone enquiries of this nature to our email address.

Press and Media
If you require a high resolution image for use in an article with details of your requirements. All we ask in return is that you tell your readers to visit www.experiencemad.co.uk for more details of any experiences you feature and provide us with a copy of the article for approval prior to publication.

Suppliers
If you would like to become an ExperienceMad supplier, with details of your services.

Postal Address:
ExperienceMad.co.uk,
Grand Adventures Ltd,
ICS House,
Hall Road,
Heybridge,
Maldon ,
Essex, CM9 4LA

Reg Co Num: 3612516
VAT Reg No: 810 0925 71