Why Us? FREE Delivery, 60 Day Refund Policy, Great Prices and Secure Shopping!

Customer Service

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We aim to respond to all activity enquiries within 1 working day.

Existing Customers

If you have a query regarding your order please call 0208 275 5520.

Lines are open Monday to Friday, 9:30 to 5:30, excluding Bank Holidays.

Alternatively, complete the enquiry form on this page (including your Order Number and/or Voucher Number and any other details that might help us identify your order).

Ordering By Telephone

We encourage customers to use our online ordering system which is a simple and totally secure process involving 1) Entry of your details, and 2) Payment.

Technical issues are thankfully very rare, but if you are one of the few unlucky customers who experience a problem placing an order online or simply prefer to order by phone then please call 0208 275 5520 for assistance.

Group Bookings

If you are interested in booking for your Group Event, including Corporate Days, Stag/Hen Groups, Birthdays or Team Building Days then please visit our Group Events page.

Print a Receipt

If you need a VAT receipt for your order, please go to our Online Receipts page, enter your order number and print the page that appears.

Use Your Voucher

If you have received an experience voucher and now want to know how to use it please read this.

Customer Feedback and Reviews

Without your feedback we don't know how we're doing. What do you think of the website, if you went on an activity how did your day go? (Note, we don't monitor feedback on a daily basis so please don't use this facility for urgent matters, thank you). Visit our Feedback page for details.


If you would like to become an ExperienceMad supplier, with details of your services.


We operate an in-house affiliate scheme for anyone with their own website who would like to promote our range of experiences in return for commission on any sales generated. Go to our Affiliates page for more information and to sign up.

Marketing, Advertising and Charities

To contact a member of our Marketing team with details of your offer or request. We regret that we are unable to respond to everyone due to the vast number of enquiries of this nature we receive every day. Please do not call our telephone support line - our staff have been instructed to refer all telephone enquiries of this nature to our email address.

Press and Media

If you require a high resolution image for use in an article with details of your requirements. All we ask in return is that you tell your readers to visit www.experiencemad.co.uk for more details of any experiences you feature and provide us with a copy of the article for approval prior to publication.

Registered Company Address

Experience Mad Ltd,
51 Hillside Gardens,

Reg Co Num: 05729576