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How To Use Your Voucher

If you're lucky enough to have received an experience voucher from ExperienceMad.co.uk you'll now be wanting to know how to use it.

Date bookings are kindly handled on our behalf by our wonderful suppliers. Booking instructions are provided in your voucher pack but if you haven't spotted them or you need some guidance this should help. Check the voucher number printed on your voucher and then follow the instructions below:

  • For voucher references in the format 123456-MAD12345
    On the experience information sheet on the left side of your voucher pack there is a yellow strip with information on how to activate your voucher online and obtain current booking line telephone numbers relevent to your experience. It looks like this.....
    Voucher yellow strip
    If you are having problems activating your voucher online and need help from a real live person, please call 0208 275 5520 for assistance.
  • For voucher references in the format AM1234567890
    A list of contact telephone numbers is provided in the voucher pack. Alternatively call 0845 126 0914.
  • For voucher references in the format 123456
    A list of contact telephone numbers is provided in the voucher pack. Alternatively call 0844 504 0844.

NOTE: These numbers are only for voucher holders with the relevent type of voucher reference. If you are completely confused and need help from a member of the ExperienceMad Customer Services Team, please call us on 0208 275 5520 and we'll point you in the right direction.